Understanding the Role of the Channel in Cloud Computing

Thu, 16 Jul 2009 09:30:00 EDT

The first point he makes is that the majority of Cloud service offerings are aimed at cutting out the Channel from the business equation. He couldn’t be more right about this. Maybe I’ve been in this business for too long, but everything you hear and read about regarding the Channel and Cloud computing stinks like some Michael Dell ‘how to’ screw the Channel guide from the 1990s. Make no mistake. There is no room for the Channel in the cloud business plans of Microsoft, Salesfore.com, Google Apps (as I recently wrote about) or any of the other hosting providers that have jumped into Cloud computing.

When Exceptions Are the Rule

Sat, 10 Sep 2005 15:00:00 EDT

Every now and then, an IT glitch makes national news. Just a few weeks ago, I read in the paper about an airline that mistakenly sold thousands of roundtrip tickets online at a fare of just a few dollars each. The airline lost hundreds of thousands of dollars from the mistake, though that's really just the tip of the iceberg. The National Institute of Software Technology (NIST) estimates that application errors cost the U.S. economy $59.5 billion per year. Because nearly 80 percent of such errors are discovered after applications have been put into production, exceptions also have a significant impact on the productivity and effectiveness of your IT staff and production support teams. And that's to say nothing of foregone revenue due to poor customer service.

Exception Handling

Understanding the Role of the Channel in Cloud Computing

When Exceptions Are the Rule