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Case Study

Moore-Wilson is a British design and development agency, purveyors of "bespoke technology solutions". In other words, they're in charge of the full web app experience, from design and development to lifecycle maintenance. Their projects are mostly PHP-based, often using Drupal as a CMS...
I just heard an interesting story from Runtastic, who is one of our Mobile Real User Monitoring customers. Runtastic’s main mobile app allows their users to track their sport activities such as running, biking, hiking or skiing. They had a user complaining about too high speed. He didn...
The electromagnetic spectrum buzzes with activity. Smartphones, wireless headsets, desktop computers, in-car navigation systems, GPS-enabled gadgets, and many more devices compete for bandwidth as well as our attention. I served as the lead software developer for a team that recently c...
Northern Trust is a leading provider of innovative fiduciary, investment management, private banking, wealth management and worldwide trust and custody services. Clients include corporations, institutions, families and individuals in more than 40 countries. Based in Chicago, Illinois...
Before it started asking vendors its questions about how to upgrade to support rapid growth in customer cloud-bandwidth demands, Global Net Access (GNAX) spent a lot of time and effort on finding its own answers. The investment in homework paid off. Today, GNAX has a very scalable and...
SEGA Europe is standardizing its cloud infrastructure across its on-premises operations, as well as with a public cloud provider. The result is a managed and orchestrated hybrid environment to test and develop multimedia games. Typically, in the early stages of development, there is a...
Pfizer Inc. is a biopharmaceutical company that develops, manufactures and markets medicines for both humans and animals. As the world’s largest drug manufacturer, Pfizer operates globally with 111,500 employees and a presence in over 100 countries. Worldwide Pharmaceutical Sciences ...
This case study interview highlights how a shift from a technology emphasis to a business services delivery emphasis has created significant improvements for a large telecommunications provider, Vodafone. Back in the summer of 2010, when we looked at the business perception of the qu...
Are you running an eCommerce site that relies on Third-Party Services such as Address-Validation, Credit Card Authorization or Mapping Services? Do you know how fast, reliable and accurate these service calls (free or charged) are for your web site? Do you know whether it has an impact...
This VMware case study interview focuses on the City of Fairfield, California, and how the IT organization there has leveraged virtualization and cloud-delivered applications to provide new levels of service in an increasingly efficient manner. First of all, it’s always been challengi...
Our next VMworld case study interview takes the pulse of CharterCARE Health Partners, and examines how virtualized desktops and thin clients are helping with digital records management and healthcare industry compliance and privacy requirements. We learn how Rhode Island-based Charter...
The Tampa Bay Rays' IT department has just started bringing more of their applications, data, and processes out to the mobile tier using virtualization and thin-client approaches to make the tablet super powerful for them. Back in 2007 when we first looked out at virtualization, we ha...
Project management software provider, Project Insight, announces its selection by Flare Industries for its project management needs in pollution control product design and implementation. Since 1984, Flare Industries has been an industry leader, providing quality flare systems, therm...
This case study interview takes aim at ADP Dealer Services and details how they're benefiting from expanding use of desktop virtualization. We'll learn about how ADP Dealer Services is enjoying increased security, better management, and higher productivity benefits as they leverage des...
Robert Bogucki, IT manager at Skender Construction, researched multiple solutions when he started the disaster recovery project at Skender. Then he found Zetta. Zetta has a much more reasonable cost model with no charge for the ZettaMirror agent software, no matter how many copies are ...
As a provider of online retail intelligence solutions for manufacturers, distributors and retailers, Channel IQ strives to give customers the real-time pricing and promotion information online so they can profitably handle channel issues and competitive situations. Channel IQ’s mis...
This discussion focuses on a UK-based managed service provider’s journey to provide better information and services for its network, voice, VoIP, data, and storage customers. The network management and productivity benefits have come from an alignment of many service management product...
This enterprise case study discussion focuses on an award-winning applications migration and transformation -- and a grand-scale data center transition, too -- for T-Mobile. I was really impressed with the scope and size -- and the amount of time, in terms of being short -- for this aw...
This enterprise case study discussion focuses on how software as a service (SaaS) is impacting the application lifecycle through the experience of Cardinal Health. SaaS is a service offering, not just for testing and for development, but as a simple service offering, that allows us t...
A case study on how Genworth Financial uses HP tools to improve application delivery, performance testing, and operational integrity. We're going to focus on Genworth Financial, and talk about a number of different products used to improve application delivery, performance testing, an...
Sysmex America develops clinical testing devices for the healthcare industry. To ensure business continuity and seamless communication among customers, partners, and employees, Sysmex must keep email systems highly available. The company employed the Application Ready Solution for Micr...
The Springfield, MA, public school district views itself as a partnership between parents and the community all working toward the common goal of “a culture of educational excellence for our children.” To that end, technology plays a critical role in that mission and the district is co...
Last week I had the opportunity to have a hallway conversation with a CTO of a large software company about how the interactions between development and operations teams are changing. I asked his opinion on measuring the benefit of that collaboration. He noted while they did not have...
Founded in 2009, DECA Financial Services is an accounts receivable management (ARM) agency experienced in collecting debt of any type. After experiencing tremendous capital expenditures on technology infrastructure and personnel at a prior employer, the DECA founders searched for a clo...
SANlogics’ unmatched flexibility and performance enables a client migration record of 257 hosts with 104 TB of storage spanning six data centers in two weekend migration windows. Challenge: Market volatility led to the cancellation of a migration event and with a hard time line to ex...
Enterprises understand the economic value of creating disciplines needed to properly move IT resources and applications into the cloud; however, initiatives are unlikely to get funded if they fail to meet enterprise expectations for the security, performance and control that they’ve co...
Forgive my harping on this, but I keep hearing about how powerful social media is for gathering insights from the IT communities and users. Yet I rarely see actual market research conducted via the social media milieu. So now's the time to fully test the process. I'm hoping that you us...
Over the course of the past few decades, the consumer media industry has evolved from a slow-moving oligopoly dominated by a handful of vertically integrated networks to a highly fragmented and competitive marketplace of content creation, publication, and distribution players. This dis...
Are you a victim of outdated call center design syndrome? Symptoms include chaotic agent desktops, frustrated agents, miserable first-contact resolution rates, and angry customers calling back again and again. If you recognize these symptoms, then you're most likely a victim. This arti...
Information always has and always will be the lifeblood of a company. But globalization has profoundly changed how a business collects and exchanges data, and with whom an organization shares that information. In today's sprawling digital enterprise, operations are no longer contained ...
As the demand for new medicines grows, so does the need for better information to manage and execute the R&D processes. There is huge pressure to make informed decisions, especially during the project's early stages when the risk is high and before downstream costs are added. Pfizer sp...
Covergence is the creator of Eclipse, an award-winning series of next-generation session border control solutions. Recently, the company unveiled the Covergence Policy Manager, a policy enforcement solution for real-time applications. Using Policy Manager, organizations can now build s...
The financial services industry is well suited to application solutions based on Service Oriented Architecture (SOA) due to the heterogeneity across front-, mid-, and back-office systems and different business lines. Many financial services firms, particularly those that have undergone...
Like many other enterprises, IBM is transforming itself in response to fierce global competition and partnering, real security threats, the plethora of regulatory requirements, and demands for more flexibility and agility. Service-oriented thinking and Service Oriented Architecture (SO...
For the past six years I've been engaged in a project to re-engineer a legacy enterprise IT system of a large international bank. The company still had applications with host terminal emulation that were to be replaced with Windows- and Web-based client applications. The host system wa...
Although organizations use multiple technologies to solve myriad business problems, integrating two or more of these technologies to derive new business benefits presents additional challenges. This is especially true when the collaboration extends beyond an organization's own systems ...
ChoicePay has embarked on a strategic Web Services-based SOA initiative as part of its ongoing effort to improve customer and partner service. To meet its service improvement objectives, ChoicePay builds reliable and robust Web Services. It continues to enhance its service objectives w...
At MedicAlert we have vividly seen how a Service Oriented Architecture (SOA) can enable business agility and elevate the value of the IT organization's work. Since we launched our SOA initiative two years ago, we have laid the foundation for vital new forms of collaboration with partne...


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