OpTier has launched OpTier Experience Manager, a product that measures the volume, performance, service levels and availability of all business transactions, alerts IT in real time to developing issues and provides ongoing reporting and analysis of the user experience. With a real time view of the IT environment, organizations can ensure that the level of service delivered to the business is meeting expectations.

OpTier Experience Manager's 24x7, agent-less monitoring helps IT to prevent service outages by improving application visibility and simplifying problem isolation. By collecting information from multiple data sources including the network, log files and page tags, OpTier Experience Manager provides visibility into application availability, response times and end user behavior. In addition to this real time monitoring, OpTier Experience Manager also offers historical analysis and trending of transaction usage by users, geographies and groups, enabling IT to continuously monitor and proactively improve the user experience.

"Increasing operational complexity caused by virtualization, SOA and data rich media makes it difficult to isolate application performance problems and ensure quality end user performance and productivity," explains Mary Johnston Turner, Research Director for Enterprise Systems Management Software at IDC. She adds, "IT decision makers consistently tell us that they need more sophisticated end-to-end application performance visibility and analysis to keep up with the demands of increasingly dynamic IT environments. By linking end-to-end transaction monitoring with end user experience analysis, OpTier is directly targeting this emerging set of IT management requirements."

Unlike traditional end user monitoring solutions that can only tell that there is a problem somewhere within the IT infrastructure, OpTier Experience Manager is able to provide deep visibility into transactions as they travel from the end user through the data center and other back-end tiers. OpTier Experience Manager and CoreFirst® enable companies to proactively and quickly identify and address problematic transactions from the data center to the end user within seconds to resolve problems immediately--before users experience degradation in service.

By seamlessly integrating CoreFirst software with OpTier Experience Manager to create the OpTier BTM Suite, OpTier is the first company to deliver an end-to-end solution for both end user monitoring and transaction management in a single solution that manages the entire transaction from the end user through every tier of the data center.