Ultimate Software (Nasdaq: ULTI), a leading provider of end-to-end strategic human resources, payroll, and talent management solutions, announced today that Ultimate Software’s customer service team has achieved its eleventh consecutive certification from the Support Center Practices (SCP) Certification program. SCP Certification quantifies the effectiveness of customer support based upon a stringent set of performance standards and represents best practices in the industry.

“One of Ultimate’s biggest differentiators in the industry has always been our service. We have a consistent, long-standing record of focusing on customer relationships based on trust and communication,” said Bill Hicks, CIO and senior vice president of Shared Services, Ultimate Software. “The SCP Certification underscores our ability to sustain customer support excellence year after year.”

SCP Certification is part of a suite of service capability and performance standards designed to improve the quality and effectiveness of technology service operations. A consortium of leading technology companies, along with the Association for Services Management International and Service Strategies Corporation, created the internationally recognized standards, which define best practices for delivering world-class technology service and support, quantify performance levels, and establish a foundation to build on existing quality processes. Certification requires comprehensive audits and annual recertification to confirm that companies continue to meet the requirements of the program. The SCP segment of the performance standard includes more than 100 business elements that define world-class technology support performance levels.

“The SCP Standards represent the global standard for service quality and are used by leading technology companies around the world,” said Greg Coleman, vice president of strategic programs for Service Strategies. “Ultimate Software can be proud to be placed among the industry leaders in service excellence through their attainment of certification under the SCP Standards program.”

Attaining the SCP certification aligns Ultimate Software with other leading technology companies that have achieved the prestigious and sought-after designation, including Lockheed Martin Incorporated, Rockwell Automation, and Nokia, among others. Currently, more than 200 technology support organizations around the world participate in the SCP program.

About Service Strategies Corporation

Headquartered in San Diego, CA, Service Strategies advances service excellence for quality-minded organizations by providing industry standards, strategic advisory services, and career development solutions that ensure delivery of consistent, high-quality service and support. Service Strategies applies a proven benchmark process to its standards programs that measure and drive effectiveness for continuous service improvement. In addition, the company’s tailored training programs enhance the careers of service professionals throughout the industry and lead to increased organizational effectiveness. The world’s leading service and support providers use Service Strategies’ Service Capability & Performance (SCP) Standards as a roadmap for service excellence. For more information, visit www.servicestrategies.com, call 858.674.4864, toll free in North America 800.552.3058, or email info@servicestrategies.com

About Ultimate Software

A leading provider of end-to-end strategic human resources, payroll, and talent management solutions, Ultimate markets its award-winning UltiPro products as on-demand services through Software-as-a-Service (SaaS) and as on-premise software. Based in Weston, FL, the Company employs approximately 1,000 professionals who are focused on developing the highest quality products and services. In 2009, Ultimate was awarded first place in the People’s Choice Stevie® competition for Favorite New SaaS Product and was ranked the #1 best medium-sized company to work for in America by the Great Place to Work® Institute for the second consecutive year. In 2008, Ultimate was the first HR/payroll SaaS provider to be audited and awarded the ISO/IEC 27001:2005 Certification for security management and was recognized for having the #1 “Best Product Development Team” in the nation by the American Business Awards. Ultimate has more than 1,800 customers representing diverse industries, including such organizations as The Container Store, Elizabeth Arden, Major League Baseball, The New York Yankees Baseball Team, Nintendo of America, Ruth’s Chris Steak House, and Sony Music Entertainment. More information on Ultimate’s products and services can be found at www.ultimatesoftware.com.

UltiPro and Intersourcing are registered trademarks of The Ultimate Software Group, Inc. All other trademarks referenced are the property of their respective owners.

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