From the Wires
First Utility Expands Customer Service Department and Creates 123 New Jobs in Warwick in 2012
By: Marketwired .
Nov. 23, 2012 11:45 AM
LONDON, UNITED KINGDOM -- (Marketwire) -- 11/23/12 -- First Utility is the UK's largest independent energy supplier and has consistently offered some of the lowest priced tariffs in the UK and as a result, has seen a rapid increase in new customers, growing from 100,000 to over 120,000 in just over a month.
As a result, they have outgrown their original base at Tachbrook Business Park, where the company was founded in 2008, to a new 28,000 sq ft premises in the Opus 40 Business Park at the heart of Warwick's tech hub.
Improving Customer Services
One of the key benefits First Utility will get out of this move is the ability to increase the size of their customer service team.
Ian McCaig, CEO of First Utility commented:
"We have worked hard to build an energy company which offers a real alternative for consumers. Our business has grown rapidly over the past 12 months, with consumers looking to lower their bills through switching to more competitive tariffs and reduce their consumption through innovative new technology.
"Our new offices offer our growing staff numbers an exciting, high tech environment to work in, which is already proving to be an inspiring environment in which to grow.
"We are pleased to announce that, due to our fast track growth, we have grown our team by 60 per cent this year," he added. "We expect to further grow our market share over the next 12 months, as we continue to offer a compelling proposition which resonates with the UK consumer."
Comment on Customer Service Activity
In further response to a current high level of customer service activity, Operational Director, Dave D'Arcy commented:
"We'd like to thank our customers for their patience at this exceptionally busy period. First Utility has always brought great value and choice to the UK consumer by providing some of the most competitive tariffs available on the market. In fact, for the past eight out of ten past months, First Utility has been at the top of energy tariff comparison tables. This has generated tremendous demand.
We acknowledge that our customer service levels are not at the standard that we think is acceptable - which is why we have been actively recruiting and today we officially open a new office to accommodate our growing team. With the additional staff and other operational improvements currently underway, we fully expect to be within our service level commitments within the next few weeks. In the mean-time our customer service agents are committed to getting back to our customers as quickly as possible."
About First Utility
First Utility is the UK's largest independent energy supplier. It supplies gas and electricity to over 120,000 residential and business customers throughout the UK. First Utility is pioneering the use of new technology within the energy sector to empower its customers to control their energy spend. It was the first UK energy supplier to offer free smart meters to all its customers in 2008. In 2012, it launched my:energy, an online service which provides all customers with detailed information about their energy usage, personalised advice on reducing their consumption and the ability to set targets to help reduce their usage and bills.
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