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2008 West
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SOA, WOA and Cloud Computing: The New Frontier for Data Services
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The Opening of Virtualization
User Environment Management – The Third Layer of the Desktop
Cloud Computing for Business Agility
CMIS: A Multi-Vendor Proposal for a Service-Based Content Management Interoperability Standard
Freedom OSS
Practical SOA” Max Yankelevich
Architecting an Enterprise Service Router (ESR) – A Cost-Effective Way to Scale SOA Across the Enterprise
Return on Assests: Bringing Visibility to your SOA Strategy
Managing Hybrid Endpoint Environments
Game-Changing Technology for Enterprise Clouds and Applications
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Designing for and Managing Performance in the New Frontier of Rich Internet Applications
How Can AJAX Improve Homeland Security?
Beyond Widgets: What a RIA Platform Should Offer
REAs: Rich Enterprise Applications
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In many cases, the end of the year gives you time to step back and take stock of the last 12 months. This is when many of us take a hard look at what worked and what did not, complete performance reviews, and formulate plans for the coming year. For me, it is all of those things plus a time when I u...
Rackspace Enhances Service Offerings for Open Cloud Platform
It offers customers access to a team that can help them plan, deploy, and run websites or apps on the Rackspace open cloud

Rackspace Hosting on Monday announced new features and enhanced service offerings for open cloud platform customers.

For more than ten years, Rackspace has served customers who are looking for a partner to help them reduce the complexities of building, deploying, optimizing, maintaining and troubleshooting complex web applications to serve their business needs. Rackspace is now offering that same Fanatical Support® to customers across its entire portfolio, including the company’s new open cloud platform, through Managed and Critical Application Services.

“Providing the highest level of service in the industry is central to our values as a company,” said Rackspace President Lew Moorman. “Cloud computing customers tell us they want good pricing and exceptional service, and offering one without the other simply won’t cut it in today’s environment.”

Critical Application Services allows companies to focus on their core business while Rackspace keeps their vital applications running smoothly. To provide this service level, Rackspace uses a unique combination of web-scale engineers, on-going consultation, and performance monitoring. Every environment is tailored to the customer’s specific business needs. Critical Application Services (Advanced) is backed by Fanatical Support, and by Rackspace’s 100 percent Production Platform Uptime Guarantee.

“Rackspace’s reliability gives Acquity Group the freedom to focus on creating great apps and onboarding customers without worrying about infrastructure,” said Kevin Ellenwood, Vice President of Shared Services at Acquity Group, a leading e-commerce and digital marketing company. “It’s unacceptable for us to have any type of outage, and quite frankly, our support team at Rackspace has the same attitude. That’s why we’re here."

Rackspace’s Managed Cloud Services are now available for seven new products launched over the past several weeks as part of the open cloud platform. It offers customers access to a team that can help them plan, deploy, and run websites or applications on the Rackspace open cloud.

These services include help for tasks such as capacity planning, scaling architecture, configuration, patching, monitoring, security guidance, database tuning and optimization, troubleshooting for infrastructure and certain operating systems, database engines and application platforms.

Managed Cloud Services support the entire Rackspace Open Cloud including:

  • Cloud Servers and Cloud Databases, powered by OpenStack;
  • Cloud Files and Cloud Block Storage, powered by OpenStack;
  • Cloud Monitoring and Cloud Backup
  • Cloud Load Balancers, Cloud DNS and Cloud Networks.
About Liz McMillan
News Desk compiles and publishes breaking news stories, press releases and latest news articles as they happen.

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