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yourfanat wrote: I am using another tool for Oracle developers - dbForge Studio for Oracle. This IDE has lots of usefull features, among them: oracle designer, code competion and formatter, query builder, debugger, profiler, erxport/import, reports and many others. The latest version supports Oracle 12C. More information here.
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In many cases, the end of the year gives you time to step back and take stock of the last 12 months. This is when many of us take a hard look at what worked and what did not, complete performance reviews, and formulate plans for the coming year. For me, it is all of those things plus a time when I u...
SYS-CON.TV
eGain Ups the Ante in Customer Engagement With 'SuperChat'
Easy-to-Use, Proactive Customer Collaboration Solution Unifies Auto Chat, Text Chat, Video Chat, Click-to-Call, Offers and Cobrowse Capabilities

SUNNYVALE, CA -- (Marketwire) -- 12/05/12 -- eGain (NASDAQ: EGAN), the leading provider of multichannel customer engagement solutions, today announced the immediate availability of eGain SuperChat™. The first of its kind solution, eGain SuperChat empowers businesses to proactively engage customers beyond text chat with unified auto chat, video, voice, and cobrowse capabilities that are part of the eGain 11 customer engagement cloud. SuperChat also allows consumers to hop across media channels or use them together -- for instance, video chat and cobrowse. Also, businesses can easily set up rules to offer contextual assistance without IT assistance.

"Gartner's PACE-layered framework looks at how competitive business advantage is achieved through applications in the differentiation and innovation layers," said Michael Maoz, VP and Distinguished Analyst for Gartner. "Collaborative customer interfaces that blend multiple options like chat, cobrowse and interactive offers into a unified experience fall into that category."

"As consumers go digital, they seek novel, immersive experiences from their favorite brands," said Ashu Roy, eGain CEO. "eGain SuperChat enables businesses to rapidly orchestrate and optimize delightful real-time customer experiences better than ever before."

About eGain
eGain (NASDAQ: EGAN) is a leading provider of cloud customer engagement solutions. Trusted by leading brands, eGain solutions help design and deliver smart, connected customer journeys across social, mobile, web, and contact centers.

Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA, and APAC. To learn more about us, visit www.eGain.com or call the company's offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).

Note: eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

eGain Media Contact
Kristin Miller
SS|PR
719-634-8292
kmiller@sspr.com

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