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In many cases, the end of the year gives you time to step back and take stock of the last 12 months. This is when many of us take a hard look at what worked and what did not, complete performance reviews, and formulate plans for the coming year. For me, it is all of those things plus a time when I u...
SYS-CON.TV
Passenger Choice Awards Touts Reputation for Fair, Accurate Survey Responses
Top Global Research Firm, Nielsen Company, Provides Independent Survey Analysis for Objective Results

NEW YORK, Dec. 26, 2012 /PRNewswire/ -- A consumer survey is only as strong as its methodology. The Passenger Choice Awards, which caters to airline passengers worldwide, stands out as a consistent and accurate way for travelers to express opinions related to the overall passenger experience, with results fully vetted and tabulated by globally recognized research and ratings firm, The Nielsen Company.

The Passenger Choice Awards is a program designed by the Airline Passenger Experience Association (APEX) to give travelers from around the world a direct way to let airlines know how they feel about specific services – from inflight publications and Internet connectivity to the atmosphere of the airline's terminal lounge. APEX created the awards as a way to gather constructive feedback and, ultimately, to improve the passenger experience.

In three years, the program has seen response rates more than triple, a testament to the program's reputation and methodology.

"Our surveying methods are solid, and our honest approach is something to be proud of," said Maria Ungaro, APEX Awards Director. "While other passenger survey programs could be tempted to inflate or exaggerate results, APEX and Nielsen stand firmly behind our awards."

The Passenger Choice Awards uses an open survey that can be completed online by any member of the traveling public year-round. Passengers are encouraged to participate every time they fly, and airlines appreciate that their passengers have access to a straightforward survey program.

The Passenger Choice Awards surveys are open year-round and are available at www.passengerchoiceawards.com.

ABOUT APEX:
The Airline Passenger Experience Association (APEX) encompasses a network of businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Visit www.apex.aero for more information.

Contact: Ron Gumucio – 212.297.2113 rgumucio@kellencompany.com

SOURCE Airline Passenger Experience Association (APEX)

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Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

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