From the Wires
United Airlines Awards $125,000 In Cash To Employees For Excellent Customer Service
CUSTOMERS ALSO WIN BIG AS PART OF COMPANY'S OUTPERFORM RECOGNITION PROGRAM
By: PR Newswire
Jan. 11, 2013 11:29 AM
HOUSTON, Jan. 11, 2013 /PRNewswire/ -- United Airlines today awarded $125,000 to employees across the company for excellence in customer service as part of the company's Outperform Recognition Program. The company held a celebration at George Bush Intercontinental Airport in Houston.
Launched in June 2012, the Outperform Recognition Program invites eligible customers who are MileagePlus® members to nominate eligible employees for service at the airport, on the phone, on a flight, or at any other point in their experience with United and United Express. Employees from all work groups, including pilots, flight attendants, ramp and customer service employees, may be nominated.
The airline randomly selected 16 winning employees from more than 9,000 customer nominations submitted during the first four-month nomination period of the program.
"We're committed to recognizing and rewarding our co-workers when they do an excellent job for our customers. It's our job to provide our customers with the best experience possible when they're traveling with us," said Jeff Smisek, chairman, president and CEO of United. "The more than 9,000 nominations customers submitted are all great examples of co-workers who make it their priority to deliver outstanding travel experiences every day."
Jane Doucette, a Houston-based flight attendant of 18 years, won the Grand Prize of $50,000 in cash for service she provided to customer Jonipher Kwong of Honolulu during a flight to Los Angeles this past summer.
"I'm a big believer in recognizing people when they do great work. The more someone is recognized when they get it right, the better they'll perform," said Kwong. "Jane 'outperformed' during my flight from beginning to end – I felt the whole flight was all about me. She knew just how to personalize it."
For submitting the winning Grand Prize nomination, the airline awarded Kwong with a voucher for two round-trip tickets valid for international travel to anywhere United flies. Other customers who submitted winning nominations received frequent flyer mileage awards.
The following employees also demonstrated outstanding customer service and received cash prizes:
Below is a sample of comments that customers submitted about the winning employees:
The current Outperform Recognition Program nomination period runs from Jan. 2 through March 31, 2013.
For more information on the program, including the Official Rules and eligibility requirements, customers can visit www.united.com/outperform. Customers can nominate employees using United's mobile app, United.com, Unitedhub.com, as well as United's Facebook page.
The Outperform Recognition Program builds on the airline's additional employee reward and recognition programs, such as awarding cash payouts for meeting on-time performance goals. Employees can also win brand new cars for achieving perfect attendance.
SOURCE United Continental Holdings, Inc.
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