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Cloud Computing
Conference & Expo
November 2-4, 2009 NYC
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2008 West
Data Direct
SOA, WOA and Cloud Computing: The New Frontier for Data Services
Red Hat
The Opening of Virtualization
User Environment Management – The Third Layer of the Desktop
Cloud Computing for Business Agility
CMIS: A Multi-Vendor Proposal for a Service-Based Content Management Interoperability Standard
Freedom OSS
Practical SOA” Max Yankelevich
Architecting an Enterprise Service Router (ESR) – A Cost-Effective Way to Scale SOA Across the Enterprise
Return on Assests: Bringing Visibility to your SOA Strategy
Managing Hybrid Endpoint Environments
Game-Changing Technology for Enterprise Clouds and Applications
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Event Webcasts

2008 West
Get ‘Rich’ Quick: Rapid Prototyping for RIA with ZERO Server Code
Keynote Systems
Designing for and Managing Performance in the New Frontier of Rich Internet Applications
How Can AJAX Improve Homeland Security?
Beyond Widgets: What a RIA Platform Should Offer
REAs: Rich Enterprise Applications
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In many cases, the end of the year gives you time to step back and take stock of the last 12 months. This is when many of us take a hard look at what worked and what did not, complete performance reviews, and formulate plans for the coming year. For me, it is all of those things plus a time when I u...
Workforce Management Software Group and Coordinated Systems, Inc. Execute Partnership Agreement

The Workforce Management Software Group, Inc., (WFMSG) the developer and provider of the Community workforce management solution, today announced that they have executed an agreement with Coordinated Systems, Inc. (CSI), the providers of Virtual Observer recording and workforce optimization suite, to resell Community within their existing framework. CSI will be marketing Virtual Observer Community directly and thru their channel partner network.

“CSI evaluated many workforce management solutions to find the right partner and compatible technology,” said Daryl A. Gonos, principal responsible for sales and marketing at WFMSG. “We are excited about the synergy between the products, the companies and the market potential of combining two such modern and widely heralded solution sets,” he concluded.

“Community is web-based, architected on .NET framework, supports a variety of fully virtualized configurations and readily scales, like other products within the Virtual Observer family,” said CSI’s Director of Product Development, Dan McGrail. “The open platform, broad compatibility with different ACD manufacturers, truly innovative feature set and multi-channel communications gateway distinguished Community as the obvious product of choice for CSI. We could not be more pleased to leverage those advantages within our toolkit.”


The Workforce Management Software Group, Inc. is the developer and provider of the Community workforce management solution. Community is delivered with a multi-channel communications gateway, installs and integrates with multiple platforms in just a few hours and provides elegant features and active web portals for schedulers, supervisors and contact center agents. Community is openly architected and integrates readily to seamlessly combine with third party applications to add greater value to other workforce optimization components. For a live demonstration of the Community workforce management solution or to discuss how WFMSG can partner with you to increase your technology’s impact on contact centers, call (877) 668-6870 or visit us on the web at

About CSI

Coordinated Systems, Inc., (CSI), enjoying our 40th year in business, has thrived on building high-quality, long-term relationships with customers and partners. CSI’s flagship product, Virtual Observer (VO), is a call recording and workforce optimization solution for contact centers. VO supports Avaya, Cisco, NEC, Mitel, ShoreTel and many other leading phone systems. VO provides an extremely high value to price and tremendous customer satisfaction.

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