From the Wires
A New Customer Service Paradigm: Customers Are Now Demanding Self-Service Options and Why You Must Adapt
Join a complimentary webinar discussing how intelligent virtual assistants can profitably serve, retain, and grow mobile and social customers
By: PR Newswire
Jan. 17, 2013 09:38 AM
MOUNTAIN VIEW, Calif., Jan. 17, 2013 /PRNewswire/ --
Customer service demands, increased competition for customers, and the need to strengthen profit margins, coupled with the advent of the mobile and social channels, are forcing companies to step up their customer care game. This Webinar will look at how these trends are generating the need for powerful automated voice and text chat intelligent virtual assistants.
Why You Should Attend:
This Webinar will benefit customer contact, marketing, and billing organizations across a wide range of industries that are faced with improving results and reducing costs. It will also be of value to resellers who are looking for a powerful and attractive new product/service offering.
"Customers now expect superior, consistent customer service from companies 24/7, but their experiences have been hobbled by complex self-service menus and by long hold times when trying to reach customer service representatives," observes Frost & Sullivan Information & Communications Technology Principal Analyst Nancy Jamison. "The rise in the use of mobile and social as customer contact channels driving the need to improve self-service and intelligent virtual assistants is a way of accomplishing this."
"Self-service customer experience strategies must be designed consistently across multiple channels no matter where customers choose to engage," says Creative Virtual USA CEO Richard Simons. "Organizations that leverage intelligent virtual agents deliver stronger customer service and build brand loyalty."
About Frost & Sullivan
Our "Growth Partnership" supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.
For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community.
Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
About Creative Virtual
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