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In many cases, the end of the year gives you time to step back and take stock of the last 12 months. This is when many of us take a hard look at what worked and what did not, complete performance reviews, and formulate plans for the coming year. For me, it is all of those things plus a time when I u...
SYS-CON.TV
Cloud Contact Center Provider Five9 Continues Significant Growth in Fourth Quarter 2012

Five9, the leader in cloud contact center software, has ended a successful quarter marked by increased customer adoption, an Executive Advisory Council, key hires and industry recognition.

“The final quarter of 2012 marked significant growth for Five9. Contact centers continue to demand more flexible, scalable, cost effective solutions; more and more companies are discarding on premise software in favor of Five9’s cloud contact center software. As we head into the New Year, we are looking forward to continued growth, client adoption and solution innovation.”

— Mike Burkland, president and CEO, Five9

Q4 2012 Highlights

  • New and expanded relationships with leading organizations included CheapCaribbean, Comcast Business, Gateway One Lending, PennyMac, Siemens Healthcare Diagnostics, Stellar Restaurant Solutions, US Bank, and Xerox Business Solutions.
  • The first Five9 Executive Advisory Council (EAC) included leaders from the Academy of Art University, Caesar's Entertainment, Citrix, Comcast, and NetSuite; the EAC involved workshops on the Five9 solution roadmap, cloud infrastructure, alliances, integrations, and the professional services needed to drive positive, strategic business results.
  • Five9 grew its overall workforce by more than 11 percent in Q4, bringing the total number of employees to nearly 450. Additionally, Keith Bennett joined as the sales director for the Latin America region.

About Five9

Five9 is the largest pure cloud contact center software provider with more than 1,700 customers and facilitating more than 3 billion calls per year. The Five9 Virtual Contact Center and Predictive Dialer are revolutionizing the contact center industry, bringing the power of the cloud to customer service and sales organizations around the globe. The company gives enterprises of all sizes access to sophisticated and innovative contact center solutions quickly, at a cost of ownership far lower than traditional premise-based solutions. For more information on Five9, please visit www.five9.com or call 1-800-553-8159.

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