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2008 West
Data Direct
SOA, WOA and Cloud Computing: The New Frontier for Data Services
Red Hat
The Opening of Virtualization
User Environment Management – The Third Layer of the Desktop
Cloud Computing for Business Agility
CMIS: A Multi-Vendor Proposal for a Service-Based Content Management Interoperability Standard
Freedom OSS
Practical SOA” Max Yankelevich
Architecting an Enterprise Service Router (ESR) – A Cost-Effective Way to Scale SOA Across the Enterprise
Return on Assests: Bringing Visibility to your SOA Strategy
Managing Hybrid Endpoint Environments
Game-Changing Technology for Enterprise Clouds and Applications
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Get ‘Rich’ Quick: Rapid Prototyping for RIA with ZERO Server Code
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How Can AJAX Improve Homeland Security?
Beyond Widgets: What a RIA Platform Should Offer
REAs: Rich Enterprise Applications
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In many cases, the end of the year gives you time to step back and take stock of the last 12 months. This is when many of us take a hard look at what worked and what did not, complete performance reviews, and formulate plans for the coming year. For me, it is all of those things plus a time when I u...
Genesys Connect Wins Best in Show Award at ITEXPO

Genesys, a leading provider of customer service and contact center solutions, today announced that the Genesys Connect solution received the Best-In-Show Award for Contact Centers at this year’s ITEXPO in Miami. Editors from TMC judged nominations from a host of vendors across a variety of technology sectors, selecting winners based on creativity and technological innovation. Genesys Connect was recognized for its overall ease of use in the cloud, including simplified deployment and management of the solution.

Key Facts:

  • Built on the Salesforce Platform, Genesys Connect delivers a seamless environment that natively leverages the Salesforce Service Cloud user interface and administrative environment to ensure that the solution is quick to deploy, easy to administer and simple to use. The combined solution provides an integrated user interface for agents and employees across voice, social, web and mobile customer interaction channels.
  • Genesys Connect is available for a free trial on the Salesforce AppExchange.
  • Customers can purchase the Genesys Connect solution to integrate with existing Service Cloud implementations, or the combined Genesys and Service Cloud solution for new environments directly from Genesys.

Supporting Quotes:

“We’re honored to receive ITEXPO’s Best in Show award for Contact Centers,” said Michael McBrien, General Manager of the Genesys Connect Business Unit. “To be recognized by the editors at TMC is a validation of our innovative, end to end customer service solution, delivered from the cloud and built upon industry-leading solutions from Genesys and”

"We're extremely pleased to award Genesys with the ITEXPO Miami Best of Show award for Contact Centers," said TMCs Group Editorial Director Erik Linask. "Today, every company is looking for a simple, and easy to deploy and manage customer service solution, and Genesys Connect delivers that overall ease of use in the cloud with feature richness."

About Genesys:

Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise.

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