From the Wires
Xtime Launches Version 7.0 to Transform the Ownership Lifecycle
New Scheduling and Ownership Flows Engage Customers, Drive Transactions
By: Marketwired .
Feb. 9, 2013 02:20 PM
REDWOOD SHORES, CA -- (Marketwire) -- 02/09/13 -- Xtime, the leading cloud-based customer relationship management (CRM) and scheduling platform for the automotive service industry, announced today it has launched version 7.0 of its industry leading scheduling platform. Available immediately to qualifying dealers, Xtime version 7.0 includes a brand new scheduling interface designed to efficiently capture demand for automotive maintenance and repair services. Also part of version 7.0, Xtime is launching its Service Timeline, a compelling visual representation of a vehicle's service history and future service needs.
Dealerships need to give their customers a convenient, highly personalized service experience to drive up CSI and average dollars per RO. They must also provide transparency and ongoing engagement to boost retention and loyalty. Based on extensive consumer research, Xtime designed 7.0 to incorporate familiar consumer online design metaphors to instill trust and convenience, thereby driving additional customer engagement. Some of its features include:
"Xtime's 7.0 makes scheduling service easier than booking an airline flight," said Matt Wyman, Xtime's VP of Product Development. "We go beyond scheduling and offer online service recommendations, service history, valet, and more. Version 7.0 includes several industry firsts and will change the automotive ownership game."
"The set of new features in 7.0 extends Xtime's position as the leader in the vehicle service and ownership category," said Neal East, Xtime's CEO. "We can now offer OEMs and dealers a state of the art, fully integrated suite of demand capture, retention and ownership products, all hosted in the cloud and fully integrated with their websites and DMS. We've proven the ROI we deliver with our existing products and it will certainly rise with 7.0."
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