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In many cases, the end of the year gives you time to step back and take stock of the last 12 months. This is when many of us take a hard look at what worked and what did not, complete performance reviews, and formulate plans for the coming year. For me, it is all of those things plus a time when I u...
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Airport Concessions Innovator Vino Volo Takes Home Six Awards
Reinventing the Airport Experience Pays Off at the 2013 Airport Revenue News Conference

SAN FRANCISCO, CA -- (Marketwire) -- 02/27/13 -- Vino Volo is proud to be recognized at this year's annual Airport Revenue Conference & Exhibition Awards Banquet held at Aria Resort & Casino in Las Vegas on February 26, 2013.

Vino Volo took home 6 of the coveted 2013 ARN Best Concessions Awards including:

  • Retailer with Highest Regard for Customer Service
  • Best Specialty Retail Brand Operator
  • Best Overall Retailer
  • Food Operator with Highest Regard for Customer Service
  • Best Food/Beverage Brand Operator
  • Best Overall Food & Beverage Operator

"It is an honor to be recognized by ARN, and we are extremely proud to have captured 6 of these prestigious industry awards," said Doug Tomlinson, founder and CEO of Vino Volo. "We are humbled that the airport community acknowledges the passion the entire Vino Volo team has for making wine approachable and continuing to keep our guests happy."

Vino Volo (derived from "wine flight" in Italian) is redefining travelers' airport experience at 24 locations in 17 airports across North America, where guests can choose from an impressive collection of unique wines -- by the glass, in flights, and by the bottle -- as well as snacks, entrees, and desserts.

Bringing a taste of wine country to the conference, Vino Volo hosted a wine education event, "Taste Like A Master," for 100 VIP attendees. Jay James, Master Sommelier and Vice President, Fine Wine Southern Wine and Spirits, Las Vegas, took guests through a blind tasting of a "Viva Las Vino" flight, featuring Vino Volo's take on the "Big Six" wine varietals: Riesling, Sauvignon Blanc, Chardonnay, Pinot Noir, Zinfandel and Cabernet Sauvignon. One of the highlights was the stories told by winemakers Gus Gamba, Gamba Vineyards and Winery; James Hall, Patz & Hall and Scott Shirley, JUSTIN Vineyards and Winery. They each took guests on a journey to their respective wine countries, capturing the essence of what it takes to make their best-in-class wine.

Setting the industry standard for Customer Service since opening its first location in 2005, Vino Volo has won 25 Airport Revenue News awards including the "Food Operator with the Highest Regard for Customer Service" 7 years in a row (2007, 2008, 2009, 2010, 2011, 2012 and 2013).

"Exceptional service is the cornerstone of our brand, and to be commended by the industry with these awards, simply blows us away," said Tomlinson. "We want to thank ARN, all the airports, and our guests for making this possible. We are building our business one happy guest at a time, and will continue to offer only the best service at every single Vino Volo location."

The annual Airport Revenue Conference & Exhibition is the largest gathering of airport concession decision makers and concession company executives. The concession nominees are voted on annually by airport leadership teams. Airport Revenue News is a monthly trade magazine covering airport revenue affairs.

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415.255.0100

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