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Most change management challenges include new technological tools, and most of them have familiar IT acronyms
By: Laureen Fagan
Feb. 4, 2016 07:00 AM
Putting Six Sigma to Work Delivers on Radical Business Transformation
Radical business transformation is an essential part of business growth, but that transformation is dependent more on process than it is technology - and on creating a culture of change within the business that has buy-in at every level. Technology vendors often tout the transformative potential of products, but when those initiatives fail to deliver? A company must take a deeper look at the reasons because it may not be the vendor or flaw in the technology, so much as the problem lies within the corporate culture.
Most change management challenges include new technological tools, and most of them have familiar IT acronyms - TMS and TBM and CRM and ERP - all of which need to perform in alignment with the reasonable expectations of the corporate decision-makers who chose them for their data advantages and automated process efficiencies. That investment is often sizeable, but unless a similar commitment is made in orienting the workforce to the goals that the systems are designed to achieve, the finance team will be wondering why they're not seeing the ROI numbers while everyone else feels the frustration.
"Change management strategies designed for major transformative projects - and for that matter, fairly routine ones - need to reflect a deep understanding of not just what processes are going to change and the factoids that attach, but why these changes are integral to the future of the enterprise," said Mike DiLeo, President of Management and Strategy Institute. "The why answers that illustrate the targeting of new business opportunities, or the need for more end-to-end visibility in logistics, or above all the dynamic shift to customer-facing priorities driven by mobile tech, need to be communicated with exceptional clarity so that all employees are engaged and motivated."
Before that can happen, the leadership team needs to believe in change that other stakeholders will be willing to make happen. "That's where Six Sigma methodologies pay off in creating the organizational culture and conditions in which transformation can occur - and to encourage that dynamic development," said DiLeo. While it may not be necessary to ensure that every person in the value chain is Six Sigma certified, we offer five distinct steps in this article that should be taken to ensure a successful business transformation.
Remember that part about communicating why change needs to happen in order to navigate a successful, forward-looking business transformation? The Six Sigma methodology for improving quality communicates the "why" in relevant and visible ways that employees experience in a direct, hands-on approach that leads to their own investment in positive change. Smart companies looking to invest in transformation know that they have when they see that buy-in - and start reaping the Six Sigma benefits in terms of cost savings, customer satisfaction and reputation.
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