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Journey to the Cloud, Better with Incident Management |@CloudExpo #Agile #CloudNative
There are many paths organizations can take when migrating to the cloud
By: PagerDuty Blog
Nov. 17, 2017 02:30 PM
Journey to the Cloud, Better with Incident Management
Many IT organizations have come to learn that leveraging cloud infrastructure is not just unavoidable, it’s one of the most effective paths for IT organizations to become more responsive to business needs.
Yet with the cloud comes new challenges, including minimizing downtime, decreasing the cost of operations, and preventing employee burnout to name a few. As companies migrate their processes and procedures to their new reality of a cloud-based infrastructure, an incident management solution can and should be adopted to help overcome these challenges. This is particularly true when larger enterprises operate with a hybrid environment, which mixes traditional infrastructure with cloud-based infrastructure and, by extension, requires a hybrid approach to incident management. It takes time to migrate to the cloud, it’s not something that can be done in one sweep.
Let’s take a look at why organizations are embracing this new paradigm and migrating to the cloud, as well as how they’re handling incident management for a seamless cloud migration.
Why make the move to the cloud?
Moving to the cloud makes sense for many organizations — both big and small — as the benefits it provides allows businesses to be more agile. Moving to the cloud is becoming a matter of when, not if. As a result, IT teams must learn how to build, operate, and support applications within this new paradigm.
Get real-time visibility into your cloud environment
Incident management challenges during cloud migration
Integrating with cloud infrastructure providers and monitoring
Solution: Have an incident management platform that understands and can integrate with modern and traditional application performance management suites and the native tooling that all cloud infrastructures have available.
Always-on means always supported
Solution: Invest in an incident management platform which is built to handle 24/7 support, and can handle knowing who to notify on which team when a monitoring solution proactively detects a fault, or even when a client submits an incident. Then, support that team through the lifecycle of the incident response.
Solution: Invest in solutions that can consume information from multiple sources and support your team’s ability to see into the impact of issues. It’s important to make sure your responders have the right information to take action and minimize the risk to the business and project teams. This ensures the cloud migration lifecycle is moving quickly and that quality application changes are introduced into production.
Solution: It doesn’t matter if it is a traditional telephony conference bridge, or more modern collaboration solutions like Slack or HipChat. The goal is one place to find the people you need to talk to. The benefits of a tool like Slack or HipChat are integrations that hook into incident management and monitoring solutions to bring information and action into the chat without leaving the conversation.
As part of any cloud migration, it is important to consider the needs of supporting teams at the same tier as the needs of the developers and business units pushing for the change. If the supporting teams don’t have all the processes and tools they need to stand behind what the developers are deploying, then all the added layers of complexity are of zero value to the business, because they can’t be used reliably.
The post Journey to the Cloud, Better with Incident Management appeared first on PagerDuty.
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