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yourfanat wrote: I am using another tool for Oracle developers - dbForge Studio for Oracle. This IDE has lots of usefull features, among them: oracle designer, code competion and formatter, query builder, debugger, profiler, erxport/import, reports and many others. The latest version supports Oracle 12C. More information here.
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In many cases, the end of the year gives you time to step back and take stock of the last 12 months. This is when many of us take a hard look at what worked and what did not, complete performance reviews, and formulate plans for the coming year. For me, it is all of those things plus a time when I u...
SYS-CON.TV
CORRECTING and REPLACING Avtex Acquires QoS Telesys Genesys Business

Headline of release should read: Avtex Acquires QoS Telesys Genesys Business (instead of Avtex Acquires QoS Telesys).

The corrected release reads:

AVTEX ACQUIRES QOS TELESYS GENESYS BUSINESS

Acquisition Further Cements the Organization’s Foothold as a Leading Contact Center Deployment and Optimization Partner

Avtex, a provider of integrated interaction solutions, announced today the acquisition of QoS Telesys, a California-based contact center consulting firm. QoS Telesys focuses on designing and implementing contact center technologies that help clients more engage customers and enhance experiences. Leveraging the Genesys contact center technology portfolio, QoS Telesys creates customized contact center solutions that meet the unique needs of each and every client.

“Customers of the Genesys platform have relied on QoS technical expertise and innovation for 15 years,” said George Demou, Avtex President and CEO. “We are pleased to bring this talent to Avtex and continue to build our presence in the West.”

Adding the QoS brand to the Avtex family allows both organizations to continue to provide industry-leading contact center consulting and technology services to clients.

“When we looked at the ever-changing landscape within our industry it was clear that in order for us to continue providing customer experience solutions we needed to evolve,” said Jeff DeVries of QoS Telesys. “Avtex was a natural partnership that enables us to provide our customers with a level of service and support unmatched in the industry while continuing to evangelize Genesys technology solutions.”

“I am excited to join Avtex to help move the company into a more CX-centered environment and help clients better understand and utilize the Genesys technologies,” said Robert Wakefield-Carl, of QoS. “With the additional resources our team brings to Avtex, we have a team in place to move customers into the next generation of customer service and understanding technologies like AI, Self-Service, and Mobility Omnichannel to better serve their customers.”

QoS Telesys is the third acquisition Avtex has made in California recently as they continue to expand and bring their full suite of CX consulting and technology solutions into the western region of the United States.

About Avtex

Avtex is a full-service Customer Experience (CX) consultancy focused on helping organizations build trust with their customers. As a peer-recognized consulting firm, Avtex guides organizations through the process of creating or improving CX strategies, platforms and policies. Avtex offers a wide range of services to support CX, including CX Consulting, Technology Optimization, Technology Innovation and Systems Management. The company’s long-standing partnerships with industry leading vendors allows it to provide a wide range of technology solutions, including Contact Center, Customer Intelligence, Business Productivity, App Development and more. For more information, visit www.avtex.com.

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