From the Wires
Global Uniform Commercial Code (UCC) Industry Outlook to 2021 - ResearchAndMarkets.com
By: Business Wire
Apr. 16, 2018 09:26 AM
The "Global UCC Industry Outlook, 2018" report has been added to ResearchAndMarkets.com's offering.
The UCC industry continues to evolve under the impact of multiple socio-economic and technology trends. Accelerating cloud communications services adoption (more than 25 percent globally) continues to stall investments in premises-based equipment.
In 2017, global UCC communications software and platforms revenues declined 6.2 percent from 2016, the only of three segments (software and platforms, endpoints, and services) to decline. Hosted and cloud IP telephony and UC services dominated at 39 percent share of global UCC services revenue.
Cloud-based converged conferencing services (audio, video, web, screen share, chat, etc.) continue to take market share from standalone applications. Numerous enhancements were made to solution packaging to meet customer requirements and shorten the sales and implementation cycles. Provider emphasis on customization and workflow integration increased as they seek to expand use cases and adoption. Total global hosted and cloud web and video conferencing revenues increased 15 percent in 2017.
User experience and customer experience are solidified as development and implementation priorities to ensure worker adoption of tools, enhanced customer loyalty and strong return on investment (ROI). Continuous enhancements across UCC segments were evident in 2017, with new IP phones, soft clients, and mobile support.
Usability features centered on integrations for single-pane-of-glass access, artificial intelligence (AI) for context and ease of use, as well as a consumer-like look and feel. Emerging productivity tools such as content collaboration and team spaces disrupt, revamp and revitalize the traditional content management segment. Team collaboration remained near the peak of the hype cycle. While not yet entirely replacing adjacent standalone tools, adoption is strong. Daily active users are approaching 16 million, with net new users estimated to grow at a robust CAGR of 38 percent from 2016 to 2021.
Key Topics Covered:
1. Executive Summary
2. Research Scope and Segmentation
3. Global UCC Sales Trends
4. Regional UCC Sales Trends
5. Trends to Watch-2018 Global UCC Market
For more information about this report visit https://www.researchandmarkets.com/research/m9jz67/global_uniform?w=4
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