SDC Solutions, Inc., a leading provider of mission-critical communications solutions, today announced that MGM Grand Detroit, a premier hotel and entertainment destination, has implemented SDC’s IntelliDESK^® PC-based Console to deliver enhanced guest services and internal communications. With its robust hospitality feature set, IntelliDESK has provided the tools for MGM Grand Detroit to streamline its guest services and call handling operations for approximately 400 hotel guests, millions of casino and restaurant guests, and more than 3,000 team members at their $800-million dollar property.

As part of the respected MGM MIRAGE family of resorts and the first-ever Las Vegas-style destination to open in Detroit, executives at MGM Grand Detroit selected SDC Solutions to help deliver a first class guest experience. SDC’s hospitality-specific features are designed to provide seamless access to dependable communications. Implementing SDC’s IntelliDESK has helped MGM Grand Detroit align internal communications and provide front-line guest service representatives with a comprehensive set of features to assist them in delivering a five-star guest experience. IntelliDESK allows call center operators to view guest profiles upon call answer, set wake-up calls and access property and local information for efficient and secure handling of all calls. Additionally, SDC’s interface with MGM Detroit’s property management system supports call center knowledge and confidence by providing real-time updates to the call center when a guest checks in or departs from the property.

Working with SDC, MGM Detroit has integrated and leveraged several existing technologies, including Cisco’s IPCC and Symon wallboards.

“We are pleased to welcome the MGM Grand Detroit to the SDC family of customers,” said Joseph Jarnutowski, president and CEO for SDC Solutions. “Having the opportunity to sit down with executives from MGM MIRAGE and MGM Grand Detroit along with their technical staff to determine a course of action that would address and meet their challenges was an energizing and positive experience. The result is a solution that is designed to enhance service, promote more efficient call handling and the ability to leverage their investment in complementary applications already in-house.”

About SDC Solutions, Inc.

SDC Solutions is a leading provider of mission-critical communications solutions. Through a robust suite of products, including IntelliDESK^® PC-based console, IntelliSPEECH^® Intelligent Virtual Agent, WebSERVICES web-based directory, IPSERVICES IP-based directory and Event and Emergency Notification, SDC integrates industry standard technologies to provide easy access to centralized directory knowledge. SDC products can be used together as part of a Total Call Handling Solution or individually based on a customer’s needs. For more information, visit www.sdcsolutions.com.

About MGM Grand Detroit

Luxury business travel has a new address in Detroit. The $800-million MGM Grand Detroit raises the city's hospitality offerings to unparalleled heights. Developed by MGM MIRAGE, one of the world's most respected hotel and gaming companies, and invested in by Metro-Detroit Partner’s LLC MGM Grand Detroit is the first-ever Las Vegas-style destination to open in a major metropolitan core. Delivering over 4,000 of the latest slots and video poker, over 90 table games, unrivaled rooms and suites, celebrity chef restaurants, the only resort-style spa in southeast Michigan and 30,000 square feet of meeting and convention space, MGM Grand Detroit is now the premier hotel and entertainment destination in the state. MGM Grand Detroit is one of the top employers in the area, with approximately 3,000 team members.